> ## Content Index > Fetch the complete content index at: https://renewalrecord.com/llms.txt > Use this file to discover other available public pages before exploring further. # ServiceNow Pricing - URL: https://renewalrecord.com/price/servicenow/ - Published: 2026-09-09T08:21:00.000Z - Updated: 2026-09-10T19:29:46.000Z - Description: 16 contract lines · from £76 per fulfiller user/yr - Author: Samarvir Singh - Tags: ServiceNow, #per-user, Vendor pricing pages, USAspending.gov awards, UK G-Cloud pricing documents, #vendor, #contract-priced, #sample Every price as published, on the date shown, in the linked document. Nothing here is second-hand. ServiceNow has 16 public contract lines, and costs from £76 per fulfiller user a year, across 17 prices from 9 sources, newest Sep 2026\. Public bodies have signed 3 contracts, $272,444 to $131,688,079. Contract lines 16 Prices 17 Sources 9 Pricing units 2 Newest Sep 2026 ServiceNow price per user a year, across 7 prices £10.13median £76£232.22 middle halfmedian ## How much does ServiceNow cost? ServiceNow contract prices, per line, from public procurement records. __UK G-Cloud 15 · 8 lines__ | Product and part number | Unit and band | Term | Price | Source | | ----------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------- | ---- | ------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | ITSM Enterprise Plus - Fulfiller UserPROD21192IT Service Management (ITSM) Enterprise Plus, bundled with Now Assist AI for ITSM and CMDB | per fulfiller user per year | 1 yr | £76 | [G-Cloud](https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-15/documents/92331/962088173870366-pricing-document-2026-01-30-1040.pdf?ref=renewalrecord.com) | | ITSM Professional Plus - Fulfiller UserPROD21190IT Service Management (ITSM) Professional Plus, bundled with Now Assist AI for ITSM and CMDB | per fulfiller user per year | 1 yr | £76 | [G-Cloud](https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-15/documents/92331/962088173870366-pricing-document-2026-01-30-1040.pdf?ref=renewalrecord.com) | | ITSM Enterprise Plus - Unrestricted UserPROD21193Unrestricted-User tier of ITSM Enterprise Plus -- every named user with an active profile, not just Fulfillers | per unrestricted user per year | 1 yr | £10.13 | [G-Cloud](https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-15/documents/92331/962088173870366-pricing-document-2026-01-30-1040.pdf?ref=renewalrecord.com) | | CSM Enterprise Plus - Fulfiller UserPROD21204Customer Service Management (CSM) Enterprise Plus, bundled with Now Assist AI for CSM, ITSM and CMDB | per fulfiller user per year | 1 yr | £114 | [G-Cloud](https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-15/documents/92331/962088173870366-pricing-document-2026-01-30-1040.pdf?ref=renewalrecord.com) | | CSM Professional Plus - Fulfiller UserPROD21202Customer Service Management (CSM) Professional Plus, bundled with Now Assist AI | per fulfiller user per year | 1 yr | £114 | [G-Cloud](https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-15/documents/92331/962088173870366-pricing-document-2026-01-30-1040.pdf?ref=renewalrecord.com) | | Field Service Management Enterprise - Fulfiller UserPROD19373Field Service Management Enterprise bundle (dispatch, scheduling, mobile, predictive intelligence) | per fulfiller user per year | 1 yr | £232.22 | [G-Cloud](https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-15/documents/92331/962088173870366-pricing-document-2026-01-30-1040.pdf?ref=renewalrecord.com) | | ITSM Business Stakeholder User v4PROD17800Business Stakeholder User -- may approve requests and view reports, does not do fulfiller work | per business stakeholder user per year | 1 yr | £29.55 | [G-Cloud](https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-15/documents/92331/962088173870366-pricing-document-2026-01-30-1040.pdf?ref=renewalrecord.com) | | Digital End-User Experience - Subscription Unit v2PROD22260Digital End-User Experience (DEX) monitoring, priced per Subscription Unit (a metered unit applied to… | per subscription unit per year | 1 yr | £20.27 | [G-Cloud](https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-15/documents/92331/962088173870366-pricing-document-2026-01-30-1040.pdf?ref=renewalrecord.com) | __GSA MAS GS-35F-0119Y (Carahsoft) · Carahsoft Technology Corp · 2 lines · 17 Nov 2017 – 16 Nov 2020__ | Product and part number | Unit and band | Term | Price | Source | | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------ | ---- | ------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | ServiceNow IT Service Management - Fulfiller UserSNPROD03378ServiceNow ITSM Fulfiller User licence, billed monthly, on a Carahsoft GSA-schedule quotation | per fulfiller per month40 fulfillers | 3 yr | $74.90 | [public.destinyhosted.com](https://public.destinyhosted.com/wilcodocs/2017/COM/20171219%5F1357/18773%5FCarahsoft%20-%20ServiceNow%20-%2011.16.2017%20-%20Quote%2010688488.pdf?ref=renewalrecord.com#page=1)p. 1 | | ServiceNow Fundamentals Training (3 days) - PublicPROD00100ServiceNow Fundamentals public training course, per attendee, 3-day course, on the same Carahsoft quotation… | per attendee (one-time training) | — | $2,079 | [public.destinyhosted.com](https://public.destinyhosted.com/wilcodocs/2017/COM/20171219%5F1357/18773%5FCarahsoft%20-%20ServiceNow%20-%2011.16.2017%20-%20Quote%2010688488.pdf?ref=renewalrecord.com#page=1)p. 1 | __6 awards to 6 buyers · $152,941,826 in total__ | Buyer | Product | Term | Amount | Source | | ----------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------- | ----- | --------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------- | | U.S. Army (DEVCOM Aviation & Missile Center)19 Nov 2025 | ServiceNow Total Impact bundle (AESMP program) | 1 yr | $20,981,303total | [USAspending](https://www.usaspending.gov/award/CONT%5FAWD%5FW519TC26F0006%5F9700%5FW519TC23D0005%5F9700/?ref=renewalrecord.com) | | Defense Logistics Agency (DLA)31 Jul 2024 | ServiceNow term software licensing and subscription services (DLA enterprise platform) | 25 mo | $131,688,079total | [USAspending](https://www.usaspending.gov/award/CONT%5FAWD%5FSP470124F0236%5F9700%5FGS35F0119Y%5F4732/?ref=renewalrecord.com) | | U.S. Army Recruiting Command (USAREC)29 Sep 2023 | ServiceNow software licenses (USAREC enterprise deployment) | 1 yr | $91.44per license per year$1,371,639 total | [USAspending](https://www.usaspending.gov/award/CONT%5FAWD%5FW9124D23F0647%5F9700%5FW519TC23D0005%5F9700/?ref=renewalrecord.com) | | Joint Program Executive Office for Chemical, Biological, Radiological and Nuclear Defense (JPEO-CBRND)10 Jun 2020 | ServiceNow licenses and support (JPEO-CBRND) | 1 yr | $18,176per license per year (licence + support bundled)$399,863 total | [USAspending](https://www.usaspending.gov/award/CONT%5FAWD%5FW91ZLK20F0156%5F9700%5FN6600119A0120%5F9700/?ref=renewalrecord.com) | | U.S. Department of State9 Sep 2017 | ServiceNow license renewal (State Department, OBO) | 1 yr | $272,444total | [USAspending](https://www.usaspending.gov/award/CONT%5FAWD%5FSAQMMA17F2427%5F1900%5FGS35F0119Y%5F4732/?ref=renewalrecord.com) | | U.S. Department of Health and Human Services2 Jul 2014 | ServiceNow IT Service Automation Suite (Gold Edition) - Fulfiller User | 1 yr | $2,431per fulfiller per year$486,167 total | [USAspending](https://www.usaspending.gov/award/CONT%5FAWD%5FHHSN261201400111U%5F7529%5FGS35F0119Y%5F4732/?ref=renewalrecord.com) | ## ServiceNow list prices __ServiceNow price per user · 1 price · newest Sep 2026__ | Product | Price as stated | Per user a year | Evidence | Source | | -------------------------------------------------------------------------------------------- | --------------- | --------------- | ----------------------- | ------------------------------------------------------------------------------------------------------------------------ | | ServiceNow on-demand IT service and asset management, per userU.S. Railroad Retirement Board | $330/ user/yr | $330 | Paid · federal contract | [USAspending](https://www.usaspending.gov/award/CONT%5FAWD%5FRRB11P0035%5F6000%5F-NONE-%5F-NONE-/?ref=renewalrecord.com) | ## ServiceNow pricing model ServiceNow prices the Now Platform mainly per named 'Fulfiller User' -- an agent who does configuration/resolution work, as distinct from unlimited free 'Requester' or lower-cost 'Business Stakeholder' self-service users -- with a separate per-Fulfiller rate for each product line (ITSM, CSM, HR Service Delivery, Field Service Management) plus metered 'Subscription Unit' and 'Assist' add-ons for monitoring and generative-AI features. It publishes no public price list on its own site; every figure below comes from a government price quotation, a federal contract award, or a mandatory UK G-Cloud pricing filing. - per fulfiller per month - per attendee (one-time training) - per fulfiller per year - per license per year - per license per year (licence + support bundled) - per user per year - total contract - per fulfiller user per year - per unrestricted user per year - per business stakeholder user per year - per subscription unit per year ## ServiceNow pricing questions ### What do public bodies pay for ServiceNow? 16 contract lines for ServiceNow, across 8 contract vehicles and 7 named buyers. The median contract runs to $20,981,303 a year. Each links to the record it came from. ### How much does ServiceNow cost? ServiceNow has 16 public contract lines, and costs from £76 per fulfiller user a year, across 17 prices from 9 sources, newest Sep 2026\. Public bodies have signed 3 contracts, $272,444 to $131,688,079. ### Does ServiceNow publish pricing? Yes. ServiceNow prices every tier it sells. Each price here is dated and linked to its source. ### What is the ServiceNow price per user? ServiceNow prices run £10.13 to £232.22 per user a year, median £76, across 7 prices. ### How is ServiceNow priced? ServiceNow charges per fulfiller per month, among 11 pricing units in total. ### Where do these ServiceNow prices come from? From 9 primary documents on 3 domains, including usaspending.gov, applytosupply.digitalmarketplace.service.gov.uk, public.destinyhosted.com. Nothing from resellers, review sites or pricing aggregators. ## ServiceNow pricing sources - [USAspending award HHSN261201400111U](https://www.usaspending.gov/award/CONT%5FAWD%5FHHSN261201400111U%5F7529%5FGS35F0119Y%5F4732/?ref=renewalrecord.com)USAspending · Sep 2026 - [USAspending award W9124D23F0647](https://www.usaspending.gov/award/CONT%5FAWD%5FW9124D23F0647%5F9700%5FW519TC23D0005%5F9700/?ref=renewalrecord.com)USAspending · Sep 2026 - [USAspending award W91ZLK20F0156](https://www.usaspending.gov/award/CONT%5FAWD%5FW91ZLK20F0156%5F9700%5FN6600119A0120%5F9700/?ref=renewalrecord.com)USAspending · Sep 2026 - [USAspending award RRB11P0035](https://www.usaspending.gov/award/CONT%5FAWD%5FRRB11P0035%5F6000%5F-NONE-%5F-NONE-/?ref=renewalrecord.com)USAspending · Sep 2026 - [USAspending award SP470124F0236](https://www.usaspending.gov/award/CONT%5FAWD%5FSP470124F0236%5F9700%5FGS35F0119Y%5F4732/?ref=renewalrecord.com)USAspending · Sep 2026 - [USAspending award W519TC26F0006](https://www.usaspending.gov/award/CONT%5FAWD%5FW519TC26F0006%5F9700%5FW519TC23D0005%5F9700/?ref=renewalrecord.com)USAspending · Sep 2026 - [USAspending award SAQMMA17F2427](https://www.usaspending.gov/award/CONT%5FAWD%5FSAQMMA17F2427%5F1900%5FGS35F0119Y%5F4732/?ref=renewalrecord.com)USAspending · Sep 2026 - [ServiceNow Impact -- G-Cloud 15 mandatory pricing document](https://assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-15/documents/92331/962088173870366-pricing-document-2026-01-30-1040.pdf?ref=renewalrecord.com)G-Cloud · Jan 2026 - [Carahsoft government price quotation 10688488 -- ServiceNow IT Service Management](https://public.destinyhosted.com/wilcodocs/2017/COM/20171219%5F1357/18773%5FCarahsoft%20-%20ServiceNow%20-%2011.16.2017%20-%20Quote%2010688488.pdf?ref=renewalrecord.com)public.destinyhosted.com · Nov 2017