Every price as published, on the date shown, in the linked document. Nothing here is second-hand.

ServiceNow CSM costs from £1,200 per fulfiller user a year, across 11 prices from 2 sources.

Contract lines
11
Prices
11
Sources
2
Pricing units
2
Newest
Jan 2026

How much does ServiceNow CSM cost?

ServiceNow CSM prices, per line, from the documents that state them.

ServiceNow CSM price per user · 7 prices · newest Jan 2026
Product and part numberPrice as statedEvidenceSource
CSM Enterprise Plus - Fulfiller UserPROD21204£114/ fulfiller user/moG-Cloud listG-Cloud
CSM Professional Plus - Fulfiller UserPROD21202£114/ fulfiller user/moG-Cloud listG-Cloud
Customer Service Management Enterprise - Fulfiller User v7PROD19280£274.44/ fulfiller user/moG-Cloud listG-Cloudp. 42
Customer Service Management Professional - Fulfiller User v7PROD19279£190/ fulfiller user/moG-Cloud listG-Cloudp. 42
Customer Service Management Standard - Fulfiller User v7PROD19278£105.55/ fulfiller user/moG-Cloud listG-Cloudp. 42
Customer Service Management Standard - Fulfiller User v6PROD17143£100/ fulfiller user/moG-Cloud listG-Cloudp. 21
Customer Service Management Professional With App Engine 100 - Fulfiller User v6PROD17145£180/ fulfiller user/moG-Cloud listG-Cloudp. 22
contract totals · 4 prices · newest Jan 2026
Product and part numberPrice as statedEvidenceSource
Customer Service Management (1,000 Additional Portal Visits) - 1,000 Visit PackPROD102461,000 Additional Portal Visits£50.67 total/moG-Cloud listG-Cloudp. 42
Virtual Agent CSM Conversation - Transaction PackPROD09274£1,759 total/moG-Cloud listG-Cloudp. 44
Customer Service Management (1,000 Additional Customer Portal Visits) – 1,000 Visit PackPROD10246£48 total/moG-Cloud listG-Cloudp. 22
Virtual Agent CSM Conversation - Transaction PackPROD09274£1,667 total/moG-Cloud listG-Cloudp. 22

ServiceNow CSM pricing questions

How much does ServiceNow CSM cost?

ServiceNow CSM costs from £1,200 per fulfiller user a year, across 11 prices from 2 sources.

What do public bodies pay for ServiceNow CSM?

11 contract lines, £48 to £1,759. Each links to the record it came from.

Where do these ServiceNow CSM prices come from?

2 sources, newest Jan 2026. Every price links to the document it was taken from.

ServiceNow CSM pricing sources