Every price as published, on the date shown, in the linked document. Nothing here is second-hand.

ServiceNow has 16 public contract lines, and costs from £76 per fulfiller user a year, across 17 prices from 9 sources, newest Sep 2026. Public bodies have signed 3 contracts, $272,444 to $131,688,079.

Contract lines
16
Prices
17
Sources
9
Pricing units
2
Newest
Sep 2026
ServiceNow price per user a year, across 7 prices
£10.13median £76£232.22
middle halfmedian

How much does ServiceNow cost?

ServiceNow contract prices, per line, from public procurement records.

UK G-Cloud 15 · 8 lines
Product and part numberUnit and bandTermPriceSource
ITSM Enterprise Plus - Fulfiller UserPROD21192IT Service Management (ITSM) Enterprise Plus, bundled with Now Assist AI for ITSM and CMDBper fulfiller user per year1 yr£76G-Cloud
ITSM Professional Plus - Fulfiller UserPROD21190IT Service Management (ITSM) Professional Plus, bundled with Now Assist AI for ITSM and CMDBper fulfiller user per year1 yr£76G-Cloud
ITSM Enterprise Plus - Unrestricted UserPROD21193Unrestricted-User tier of ITSM Enterprise Plus -- every named user with an active profile, not just Fulfillersper unrestricted user per year1 yr£10.13G-Cloud
CSM Enterprise Plus - Fulfiller UserPROD21204Customer Service Management (CSM) Enterprise Plus, bundled with Now Assist AI for CSM, ITSM and CMDBper fulfiller user per year1 yr£114G-Cloud
CSM Professional Plus - Fulfiller UserPROD21202Customer Service Management (CSM) Professional Plus, bundled with Now Assist AIper fulfiller user per year1 yr£114G-Cloud
Field Service Management Enterprise - Fulfiller UserPROD19373Field Service Management Enterprise bundle (dispatch, scheduling, mobile, predictive intelligence)per fulfiller user per year1 yr£232.22G-Cloud
ITSM Business Stakeholder User v4PROD17800Business Stakeholder User -- may approve requests and view reports, does not do fulfiller workper business stakeholder user per year1 yr£29.55G-Cloud
Digital End-User Experience - Subscription Unit v2PROD22260Digital End-User Experience (DEX) monitoring, priced per Subscription Unit (a metered unit applied to…per subscription unit per year1 yr£20.27G-Cloud
GSA MAS GS-35F-0119Y (Carahsoft) · Carahsoft Technology Corp · 2 lines · 17 Nov 2017 – 16 Nov 2020
Product and part numberUnit and bandTermPriceSource
ServiceNow IT Service Management - Fulfiller UserSNPROD03378ServiceNow ITSM Fulfiller User licence, billed monthly, on a Carahsoft GSA-schedule quotationper fulfiller per month40 fulfillers3 yr$74.90public.destinyhosted.comp. 1
ServiceNow Fundamentals Training (3 days) - PublicPROD00100ServiceNow Fundamentals public training course, per attendee, 3-day course, on the same Carahsoft quotation…per attendee (one-time training)—$2,079public.destinyhosted.comp. 1
6 awards to 6 buyers · $152,941,826 in total
BuyerProductTermAmountSource
U.S. Army (DEVCOM Aviation & Missile Center)19 Nov 2025ServiceNow Total Impact bundle (AESMP program)1 yr$20,981,303totalUSAspending
Defense Logistics Agency (DLA)31 Jul 2024ServiceNow term software licensing and subscription services (DLA enterprise platform)25 mo$131,688,079totalUSAspending
U.S. Army Recruiting Command (USAREC)29 Sep 2023ServiceNow software licenses (USAREC enterprise deployment)1 yr$91.44per license per year$1,371,639 totalUSAspending
Joint Program Executive Office for Chemical, Biological, Radiological and Nuclear Defense (JPEO-CBRND)10 Jun 2020ServiceNow licenses and support (JPEO-CBRND)1 yr$18,176per license per year (licence + support bundled)$399,863 totalUSAspending
U.S. Department of State9 Sep 2017ServiceNow license renewal (State Department, OBO)1 yr$272,444totalUSAspending
U.S. Department of Health and Human Services2 Jul 2014ServiceNow IT Service Automation Suite (Gold Edition) - Fulfiller User1 yr$2,431per fulfiller per year$486,167 totalUSAspending

ServiceNow list prices

ServiceNow price per user · 1 price · newest Sep 2026
ProductPrice as statedPer user a yearEvidenceSource
ServiceNow on-demand IT service and asset management, per user
U.S. Railroad Retirement Board		$330/ user/yr$330Paid · federal contractUSAspending

ServiceNow pricing model

ServiceNow prices the Now Platform mainly per named 'Fulfiller User' -- an agent who does configuration/resolution work, as distinct from unlimited free 'Requester' or lower-cost 'Business Stakeholder' self-service users -- with a separate per-Fulfiller rate for each product line (ITSM, CSM, HR Service Delivery, Field Service Management) plus metered 'Subscription Unit' and 'Assist' add-ons for monitoring and generative-AI features. It publishes no public price list on its own site; every figure below comes from a government price quotation, a federal contract award, or a mandatory UK G-Cloud pricing filing.

  • per fulfiller per month
  • per attendee (one-time training)
  • per fulfiller per year
  • per license per year
  • per license per year (licence + support bundled)
  • per user per year
  • total contract
  • per fulfiller user per year
  • per unrestricted user per year
  • per business stakeholder user per year
  • per subscription unit per year

ServiceNow pricing questions

What do public bodies pay for ServiceNow?

16 contract lines for ServiceNow, across 8 contract vehicles and 7 named buyers. The median contract runs to $20,981,303 a year. Each links to the record it came from.

How much does ServiceNow cost?

ServiceNow has 16 public contract lines, and costs from £76 per fulfiller user a year, across 17 prices from 9 sources, newest Sep 2026. Public bodies have signed 3 contracts, $272,444 to $131,688,079.

Does ServiceNow publish pricing?

Yes. ServiceNow prices every tier it sells. Each price here is dated and linked to its source.

What is the ServiceNow price per user?

ServiceNow prices run £10.13 to £232.22 per user a year, median £76, across 7 prices.

How is ServiceNow priced?

ServiceNow charges per fulfiller per month, among 11 pricing units in total.

Where do these ServiceNow prices come from?

From 9 primary documents on 3 domains, including usaspending.gov, applytosupply.digitalmarketplace.service.gov.uk, public.destinyhosted.com. Nothing from resellers, review sites or pricing aggregators.

ServiceNow pricing sources